Delivery & Shipping

What are my delivery/shipping times?
Please note that the shipping policy starts counting from the time your package leaves our warehouse. Weekends and Public Holidays are excluded.

Deliveries to	Minimum Delivery Times	Maximum Delivery Times
India	2 weeks	4 weeks
United States	2 weeks	4 weeks
Singapore	2 weeks	4 weeks

 
Shipping delivery times are subject to change depending on third-party shipping agency, local customs and delivery procedures.
 

Where do you ship from?

We ship our products to you from the following locations, depending on your region:

India: Chennai

United States of America: New Jersey

Singapore/APAC: Singapore

Please note that all orders are subject to local customs fees, taxes, tariffs, or duties according to custom laws in your specific country or region.

 

Where does Archery Asia ship to?

We ship globally to selected countries; restrictions apply. You may refer to the article below What are my delivery/shipping timelines? for the full list of selected countries that we ship to.

Do note that all orders are subjected to local customs fees, taxes, tariffs, or duties.

 

When will my order ship?

Our orders are processed as follows:

When a dispatch date has been listed for a product, the date is estimated and can vary from time to time based on unforeseen circumstances.

Should we unexpectedly have larger order volumes, the processing time may be delayed.

Please contact Customer Service for exact timeframes. Once your order has been shipped, you will receive an email with the tracking information for your parcel.

 

I did not receive my order, what can I do?

In case your order is delayed, please reach out to us at support@archeryasia.com as soon as possible and we will go above and beyond to assist you with all the information you need.

If you believe your package is missing, lost or are unable to locate it after being marked as delivered, please contact the associated carrier (utilized for the delivery of your order) for assistance or to file a claim.

Archery Asia Group is not be held responsible for missing, lost, stolen packages or damages done after the package is delivered.

Archery Asia Group is not responsible for the safety of the packages after the delivery process has been completed by local carriers.

 

How do I update my order?

Please contact us at support@archeryasia.com as soon as possible, with your order number, if you would like to cancel or modify your order. We usually process orders as soon as we receive them, but we’ll try our best to fulfill your request.

 

Other enquiries

For any inquiries, please complete Contact Form or email us at support@archeryasia.com, and we will endeavor to be in touch within 72 hours. 

 

How can I check the status of my order?

You will receive a confirmation email once your order has been placed. We’ll send you a second email with the tracking information once your order has been shipped.

If you have any further questions regarding your order, kindly contact us via Contact Form or at support@archeryasia.com and we will endeavor to be in touch within 72 hours.

 

What if my order has been processed and the address is incorrect?

We advise you to please reroute your package through the carrier’s tracking page once shipped, usually in 1-2 business days after an order is submitted.

Reroute options are only available online and not by calling the shipping company directly.

For any order with an incorrect address, we recommend checking your tracking information daily using the link provided in your shipping confirmation email.

Archery Asia Group is not to be held responsible for delivery address changes or incorrect shipping addresses.

 

I’m having problems with my international tracking number.

It may take 1-2 working days for your shipment status to be updated on our carrier’s system.

If you have any further questions regarding your order, kindly contact us via Contact Form; or at support@archeryasia.com and we will endeavour to be in touch within 72 hours.

 

How can I edit my shipping address?

If you wish to make any changes to your order, please kindly contact us via our Contact Form; or email us at support@archeryasia.com with your order number as soon as possible.